Frequently Asked Questions

 

Do you accept walk-ins?

We happily accept walk-ins when we have availability. Appointments are strongly recommended. The Gilded Lily takes great pride in providing top-quality services.  A walk-in service may take longer than the time in our books allow.  


Why do I need a consultation before my appointment?

Color correction and transformation appointments are typically more involved than a standard appointment. A consultation gives you the chance to have all your questions answered and set a realistic expectation for the finished look. Your stylist will also outline a personalized care plan including products, maintenance appointments based on the health and integrity of your hair.


How much is a consultation?

The stylist and client relationship is very special to us.  We want to give you an amazing experience, therefore, our consultations are always complimentary.


Why can’t I get an exact price over the phone?

While we do our best to give accurate pricing over the phone, it is hard to truly assess the individual needs of your hair. Texture, thickness, length and previous hair history all impact how our products work and the amount of product or time needed to achieve the final look. We recommend consultations for all first time clients.


Why can’t I book a root touch up?

We offer a single process color service as an all over color.  A gloss is used to refresh your ends with this service. Even if you have highlighted ends, a gloss will refresh the tone of your highlights so your hair looks its best!


Should I bring “hair inspo” pictures to my appointment?

We encourage clients to bring pictures in of styles they like! It is usually recommended to bring in 2 or 3 similar pictures of inspo to show your stylist during your consultation.


Will my picture be taken during my appointment?

We love showing our gorgeous clients on our social media. Taking pictures/videos allow us to showcase our talented team, and grow our business. No need to arrive “photoshoot ready” as our focus is on the hair. See our images on IG: @gildedlilychi


Are your products cruelty free?

We are proud to carry Kevin Murphy, Rikoko, Uberliss & Avlon products. All of which are cruelty free/not tested on animals.


Why do I need to have a credit card on file?

 In the event of a cancellation, no-show, or reschedule fee, we will use the card on file to cover the associated charges. As your privacy is important to us, credit cards are stored securely through our merchant processing system.


Do you take credit cards?

We accept all major credit cards as payment for service and product. Gratuity is strictly cash only.


Why was I asked to pay a deposit?

Transformation, corrective color and creative color appointments book longer appointments than a traditional service - often a majority of the stylist’s day. This non-refundable, non-transferrable fee secures the appointment, and is credited towards the service total on the day of the service. 


Why do you charge cancellation fees?

When we schedule your appointment, this time is especially reserved for you. When an appointment is cancelled with little notice, it is difficult to re-book that time slot. This leads to an unfair situation for clients that desired an appointment as well as the stylist.


How do I cancel/re-schedule?

We kindly appreciate as much notice as possible when cancelling or rescheduling. You can contact us directly at 773.904.8540 and leave a message if we are unavailable.

You can also reply to your 72 hour confirmation text (or email) and someone will contact you during regular business hours to reschedule the appointment. 


What is a re-scheduling fee?

If an appointment is moved more than twice, a $50 rescheduling fee will be collected prior to re-booking the appointment.


When should I arrive for my appointment?

Please make sure you give yourself time to park, if driving. We encourage you to arrive a few minutes early to enjoy a cappuccino or tea and relax for a moment before starting your appointment.


Do you have a parking lot?

We do not have a designated parking lot, there is ample pay parking on Spaulding or Milwaukee. The Gilded Lily is located steps from the Logan Square Blue Line station.